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FAQ

Where is FEDEY Designs located?
Gifts Are Blue is located in Frisco, TX. Howdy there!

What are FEDEY hours of operation?
FEDEY customer service is available during the hours of 9a and 7p Monday through Saturday and 1pm to 5pm on Sunday. Times provided are Central Standard Time (CST).

What currencies are prices in?
By default currency is shown in USD (United States Dollar), our store allows for multiple currencies and you can change to your local currency. This option is located to the top of the page on the right.

When will my credit card be charged?
Your credit card will be charged immediately after placing the order.

How do I redeem a promotion code?
During the checkout process you will be given the option to apply any promotional or coupon codes that you have.

Will I receive an email confirmation on my order?
Yes. You will always receive an email confirmation on your order, as well as an email when your order has shipped. Any updates to your order will be sent via email as well.

What's included in my package?
When we ship your order, the package will also include a package slip that details what's included in the package.  Our package slip does not contain price information which is perfect if you are sending this package as a gift.  However, a complete receipt is emailed to you which will contain price and all other relevant information.  If there are specific details that you would like to share with us for your order, please do include a note on the shopping cart and checkout page.

Can I deliver items in my order to multiple shipping addresses?
No.  At this time you are not able to deliver items in your order to multiple shipping addresses.  Please place separate orders for each shipping address.


Has my order shipped?
When your order is shipped you will receive an email in this regard. The email will also contain a tracking number that you can use to track and monitor your delivery status. If you created an account with us, you will also be able to login and easily track your order status.

How long will it take my order to arrive?

With domestic US Shipping to the 48 contiguous states your package will arrive in 3 to 7 business days. We also offer priority and express shipping. For further details on shipping time for all of the US and international destinations please see our Shipping Policy.

How do I track my order?
When we send the email indicating that your order has been shipped, the email will also include a tracking number and tracking link that you can click to see the shipping and delivery status.

Where will my order be shipped from?
Your order will ship from Texas.

Can I ship to a PO Box?
Yes, you can.

Can merchandise be returned?
Yes. We want you to be 100% happy with your purchases. Please see our Returns Policy that details our 15 day Money Back Guarantee and our Free Return Shipping for US domestic orders in the 48 contiguous states.

Can Gift Cards be returned?
Gift Cards are non refundable and cannot be returned.

When will my credit appear on my account?
It can take up to 14 days for your credit to appear on your account, after we have notified you via email of your credit approval. We must receive the returned product before issuing the approval.

When will my backorder arrive?
Backordered items are items that are out of stock. If an item is backordered we will ship them as soon as they become available. Please contact customer service if you want a better estimate and they will try to assist when possible.

How do I change quantities or cancel an item in my order?
We typically ship orders very quickly, so in order to change or cancel an order you will have to contact us within hours. It is best to email AND call our customer service department. We cannot guarantee that we will be able to make the necessary change. It will depend on if your order has already been packaged and fulfilled. We will always do our best to accommodate you.

My order never arrived?
This is a rare occurrence but occasionally the USPS may misroute a shipment or in the case of international shipments they can be held up in customs. In the unlikely event that your order is lost please let us know and we will try to assist with tracking down the shipment. If you are in the US and it has been over 2 weeks since your order shipped, or if you are international and it’s been over 6 weeks please email us at customerservice@fedeydesigns.com with the details of your order and we will try to help.

How do I provide general feedback?
Please send all feedback to customerservice@fedeydesigns.com. We want to hear from you.

How secure is your website?
FEDEY takes your security seriously. All transactions conducted on our site are completely secure. Our payment gateway uses secure socket layer (SSL) certification.   We use strong security measures to prevent the loss, misuse and alteration of your information. Any information provided for the purpose of processing an online order remains private and will never be sold to outside parties. Please read our Privacy Policy for further details.

What information do you store on me?
All of this information is provided in detail in our Privacy Policy. In a summarize version if you choose to create an account, our system will store your name, address, phone number and email address. Credit card information is never stored in our systems. The information that we do store is never sold to any third party. We respect your privacy and appreciate your business.

What are cookies and how are they used?
We do use cookies on this site. It is mainly used to track number of visits and to provide remarketing initiatives from time to time. For a complete detail on our use of cookies or to learn how to turn off cookies see our Privacy Policy.

How is information collected?
Information is collected by you the customer if you choose to create an account on our site or as cookies to track visits and your IP address. Information is also collected when you checkout and make a purchase but this information does not remain stored in our systems.

What is my agreement with FEDEY when shopping?
To see our detail Terms & Conditions when using our site please go here.